Refund policy

Last updated: October 13, 2026

Minirêve is operated by VIRTUAL WORLD LLC. Contact support@minireve.com for a return, refund or product issue.

Our standard return policy

You can request a standard return within 14 days after receiving your product. Items returned under this policy must be unworn. These conditions are subject to your statutory rights, including any right to inspect an item as you would in a shop.

You may try the garment on to check its fit. Please avoid wearing or washing it beyond what is necessary to inspect it. Where applicable law permits, you may be responsible for a reduction in value caused by excessive handling.

For a standard change-of-mind return, you pay the direct cost of return shipping. This does not apply where the law requires us to cover that cost, including for defective goods.

How to arrange a return

1. Open Cancel or return an order and submit a request for the relevant order, or email support@minireve.com within the applicable return period. Include your order number, if available, and the email address used at checkout.
2. We will provide the return instructions and return address. Contacting us for instructions does not replace or restrict your statutory right to notify us that you are withdrawing from a purchase.
3. Follow those instructions when sending the item back.

Returns go to a separate fulfilment address. Do not send returns to our Albuquerque administrative office. Please obtain the correct return address from our support team before sending a parcel.

Standard refunds

An eligible standard return qualifies for a refund of the price paid for the returned product. Any additional refund required by applicable consumer law, including eligible original delivery charges, remains payable.

Lost, damaged, faulty or incorrect items

Email support@minireve.com if your order is lost, your item is damaged or faulty, or you received something that does not match your order. Our standard change-of-mind conditions do not limit the remedies available to you under consumer law. You do not need to have purchased Minirêve Care to exercise those rights.

If you purchased Minirêve Care

For an order covered by Minirêve Care, loss, damage or dissatisfaction entitles you to choose a replacement product or a full refund of the amount paid for the product, shipping charges and Care. No return is required, and no claim deadline applies. The standard 14-day return window and unworn-item condition do not limit the Care guarantee.

To request a Care remedy, contact support@minireve.com with your order details and your choice of replacement or refund. Minirêve Care is provided by VIRTUAL WORLD LLC at the business address below. Its base price is €1.99 EUR per order, converted where supported and displayed before payment. It is a merchant guarantee, not an insurance policy issued by an insurer, and applies worldwide to covered orders. See Minirêve Care for the full guarantee.

Your statutory rights

Nothing in this policy limits mandatory consumer rights. Where you have a statutory right to withdraw, return an item or obtain a remedy, those rights apply independently of our standard return policy and any optional Care service.

EU right of withdrawal

For consumers protected by EU withdrawal rules, you may withdraw from an online purchase without giving a reason by notifying us within 14 days after delivery of the last item in the order. Where the last day falls on a weekend or applicable public holiday, the deadline extends to the next business day. A clear statement by email to support@minireve.com is sufficient. Send the goods back within 14 days after giving that notice. You pay the direct return shipping cost for a change-of-mind withdrawal where this was disclosed before purchase.

We will reimburse the payments due under that right, including the cost of standard original delivery, within 14 days after receiving your withdrawal notice. Any extra cost for a more expensive delivery option you selected does not have to be reimbursed. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever happens first. We will use the original payment method unless you expressly agree otherwise, without charging a refund fee.

Legal guarantee for EU consumers

EU consumers benefit from a legal guarantee of conformity lasting at least two years. A faulty or non-conforming item may qualify for remedies such as repair or replacement, or a price reduction or refund where the legal conditions are met. Remedies required by law are free of charge. Contact support@minireve.com for help; buying Care is not required.

Your legal guarantee rights: official EU notice
Read more about the EU legal guarantee

Optional withdrawal notice

You can use this text in an email, but it is not mandatory:

To VIRTUAL WORLD LLC, support@minireve.com, 1209 Mountain Road Place NE, Suite R, Albuquerque, NM 87110, United States:

I notify you that I withdraw from my purchase of the following goods.
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

Merchant contact

VIRTUAL WORLD LLC
1209 Mountain Road Place NE, Suite R
Albuquerque, NM 87110
United States
support@minireve.com

This is our administrative contact address, not a return address. Do not send returns to this office. The separate fulfilment return address will be supplied with your return instructions.